{"id":4947,"date":"2026-02-23T05:32:48","date_gmt":"2026-02-23T05:32:48","guid":{"rendered":"https:\/\/plushtoys-factory.com\/?page_id=4947"},"modified":"2026-06-17T06:21:24","modified_gmt":"2026-06-17T06:21:24","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/plushtoys-factory.com\/de\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4947\" class=\"elementor elementor-4947\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5991a e-flex e-con-boxed e-con e-parent\" data-id=\"2c5991a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd8124c elementor-widget-divider--view-line_text elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"fd8124c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tRefund and Returns Policy\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c058a5 elementor-widget elementor-widget-text-editor\" data-id=\"9c058a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Plush Toys Factory, we offer refunds or replacements for defective or incorrect plush toys and keychains reported within 7 days of delivery, subject to review and approval.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7acb9fb e-flex e-con-boxed e-con e-parent\" data-id=\"7acb9fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5666baa elementor-widget elementor-widget-heading\" data-id=\"5666baa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who we are\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c16ba3b elementor-widget elementor-widget-text-editor\" data-id=\"c16ba3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p><p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p><p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p><p>Additional non-returnable items:<\/p><ul class=\"wp-block-list\"><li>Gift cards<\/li><li>Downloadable software products<\/li><li>Some health and personal care items<\/li><\/ul><p>To complete your return, we require a receipt or proof of purchase.<\/p><p>Please do not send your purchase back to the manufacturer.<\/p><p>There are certain situations where only partial refunds are granted:<\/p><ul class=\"wp-block-list\"><li>Book with obvious signs of use<\/li><li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li><li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li><li>Any item that is returned more than 30 days after delivery<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f50a90 elementor-widget elementor-widget-heading\" data-id=\"4f50a90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9ab875 elementor-widget elementor-widget-text-editor\" data-id=\"a9ab875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p><p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6247250 elementor-widget elementor-widget-heading\" data-id=\"6247250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Late or missing refunds\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1006f1 elementor-widget elementor-widget-text-editor\" data-id=\"c1006f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p><p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p><p>Next contact your bank. There is often some processing time before a refund is posted.<\/p><p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd995d elementor-widget elementor-widget-heading\" data-id=\"bbd995d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sale items\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40e1691 elementor-widget elementor-widget-text-editor\" data-id=\"40e1691\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3ff3bd elementor-widget elementor-widget-heading\" data-id=\"e3ff3bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aab5f28 elementor-widget elementor-widget-text-editor\" data-id=\"aab5f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2085a20 elementor-widget elementor-widget-heading\" data-id=\"2085a20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gifts\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67f1574 elementor-widget elementor-widget-text-editor\" data-id=\"67f1574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p><p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1275ad0 elementor-widget elementor-widget-heading\" data-id=\"1275ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping returns\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b031805 elementor-widget elementor-widget-text-editor\" data-id=\"b031805\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To return your product, you should mail your product to: 75 Ling\u2019an Street, Liaobu Town, Dongguan City, Guangdong Province.<\/p><p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p><p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p><p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0cdc4f elementor-widget elementor-widget-heading\" data-id=\"d0cdc4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need help?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fe72a1 elementor-widget elementor-widget-text-editor\" data-id=\"0fe72a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Contact us at <a href=\"https:\/\/mail.google.com\/mail\/?view=cm&amp;fs=1&amp;to=kevin-dfh@ziyeefamily.com&amp;su=Support%20Request&amp;body=\" target=\"_blank\" rel=\"noopener\"><span class=\"elementor-icon-list-text\">kevin-dfh@ziyeefamily.com<\/span><\/a> for questions related to refunds and returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy At Plush Toys Factory, we offer refunds or replacements for defective or incorrect plush toys and keychains reported within 7 days of delivery, subject to review and approval. Who we are Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4947","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/plushtoys-factory.com\/de\/wp-json\/wp\/v2\/pages\/4947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plushtoys-factory.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/plushtoys-factory.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/plushtoys-factory.com\/de\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/plushtoys-factory.com\/de\/wp-json\/wp\/v2\/comments?post=4947"}],"version-history":[{"count":3,"href":"https:\/\/plushtoys-factory.com\/de\/wp-json\/wp\/v2\/pages\/4947\/revisions"}],"predecessor-version":[{"id":5922,"href":"https:\/\/plushtoys-factory.com\/de\/wp-json\/wp\/v2\/pages\/4947\/revisions\/5922"}],"wp:attachment":[{"href":"https:\/\/plushtoys-factory.com\/de\/wp-json\/wp\/v2\/media?parent=4947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}